Supervisor, Field Operations Support

Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees.As a Supervisor, Field Operations Support Your Responsibilities Will Include:Handle the daily management and supervision of 15-20 call center employeesHandle escalations from internal departmentsBuild partner relationship with field support to promote a positive experience for our customersMaintain production levels by setting goals for team members and actively coaching towards those goalsProvide coaching and counseling via group meetings and individual employee counselingSeek to continually improve work methods and results individually and for the teamCreate a positive work environment