Customer Service Representative

Job DescriptionWe are looking for a Customer Service Representative to join our dynamic and client-focused team in Cincinnati. The ideal candidate will play a key role in ensuring a seamless customer experience by providing prompt, accurate, and courteous support. You will serve as a trusted representative of our brand—helping clients resolve inquiries, navigate solutions, and maintain lasting relationships.ResponsibilitiesRespond to customer inquiries via phone, email, or live communication with professionalism and efficiency.Provide detailed information about company services, processes, and solutions.Collaborate with internal departments to ensure quick and effective resolution of customer requests.Maintain accurate records of customer interactions and follow up to ensure satisfaction.Contribute to continuous improvement initiatives aimed at enhancing the customer experience.