Customer Support Assistant

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. In this role, you will be responsible for providing efficient support to clients, ensuring their inquiries are resolved promptly and professionally. You will contribute to enhancing customer satisfaction while maintaining the company’s service standards.ResponsibilitiesRespond to customer inquiries via phone and email in a courteous and efficient manner.Assist clients by providing accurate information, troubleshooting issues, and offering effective solutions.Maintain organized records of customer interactions and follow-up actions.Collaborate with internal departments to ensure timely resolution of customer needs.Support daily administrative tasks to enhance overall operational efficiency.Uphold company policies and contribute to a positive and professional service environment.