Reynolds Family Dentistry is a two-clinic system with practices in Grants Pass and Medford, Oregon. Our focus is on providing high-quality, affordable general dentistry services to the entire family.
We're seeking a qualified, compassionate, and committed Front Desk Coordinator to become part of the RFD Team. Join us!
Summary: The Front Desk Coordinator is responsible for greeting patients at the front desk, answering telephone lines, verifying patient insurance, providing support to the front and back office teams, ensuring scheduling protocols are met, and making sure that the patient experience is exceptional.
Hours: Full-Time (36 hrs M-TH)
Essential Functions:
● Provide information and other appropriate paperwork to patients with verbal instruction on how to complete the forms correctly.
● Accurately collect confidential, sensitive patient information, maintaining HIPAA standards.
● Enter pertinent data from completed client paperwork into a computer database for charting and reporting purposes.
● Accurately verify eligibility for insurance for patient visits.
● Check-in patients for scheduled appointments.
● Coordinate with clinic staff to determine availability for non-scheduled appointments and ensure patients are seen in a timely manner.
● Ensure Front Office environment is clean, tidy and professional.
● Collect, document, and account for any accounts receivable.
● Ensure patient experience in all facets of RFD care is professional and compassionate.
● Produce daily reports as needed.
● Ensure functionality of front office tech systems, working with Operations Manager when necessary.
● Other office duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the above essential functions.
Job Qualifications:
Required Education and Experience:
1. High School Diploma
Preferred Education and Experience:
1. One year of related experience
2. Dentrix software experience
3. Bilingual English/Spanish
RFD offers health and generous Paid Time Off benefits for Full-Time employees.