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DescriptionThe AI/ML Amazon Dedicated Cloud (ADC) team is at the forefront of delivering cutting-edge artificial intelligence and machine learning solutions to our customers in isolated, air-gapped cloud environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in AI/ML technologies. With a focus on expanding AI/ML services across air-gapped cloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of innovation. Our team is committed to enabling customers to harness the full potential of AI/ML technologies, empowering them to achieve their objectives with greater efficiency, collaboration, and service utilization.A successful ADC Engineer II joining the team will work closely with Amazon's largest and most demanding government customers to address their specific needs across a full suite of AWS AI/ML services in air-gapped cloud environments. They will dive deeply into technical issues and work diligently to improve the customer experience. The ideal candidate will
Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
Have strong Linux & Networking Fundamentals. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
Love to solve problems. The ideal candidate will love using technology to solve difficult technical problems related to AI/ML service builds and operations in air-gapped cloud environments. You have a solid understanding of systems design, operations, automation, and process improvement.
Think Big. The ideal candidate will build and deploy solutions across ADC partitions and regions. You will strive to improve and streamline processes to allow for work on a massive scale.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
You are a significant and autonomous contributor supporting service builds and operations primarily in ADC partitions and regions.
You use your skills and expertise to solve difficult technical problems, seeking direction as needed when implementation is not defined.
You understand the architectures, interactions, and dependencies for the services your team supports and serve as an ADC point of contact for a subset of these services.
You create documentation, wikis, runbooks, and processes related to ADC operations and are a reviewer for others' work in this area.
You identify when ADC implementations lack high availability, performance, security, maintainability, etc. and investigate systemic patterns, determining short-term mitigations.
You are proficient at diagnosing, root-causing, and resolving difficult ADC-specific issues, leveraging your knowledge of ADC architectural differences.
You follow ADC policies for information handling, access controls, compliance, etc. and help educate others on the importance of these requirements.
You clearly communicate with customers and partner teams, fostering a constructive dialogue and seeking professional resolutions aligned to ADC needs.
You influence and contribute to technical project definition, scoping and prioritization discussions related to services in ADC partitions.
You participate in mentoring efforts for other ADC Engineers on your team.
A day in the lifeEngineers in this role will work on automation, development, and operations to support AWS AI/ML services for US government customers in isolated, air-gapped cloud environments. They will work in an agile environment, attend daily standup, and collaborate closely with AI/ML teammates. They will work on exciting challenges at scale and tackle unsolved problems. They will support the U.S. Intelligence Community and Defense agencies to implement innovative AI/ML solutions and solve unique technical problems.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Basic Qualifications
3+ years of systems administration experience (Linux/Windows).
Experience working with scripting languages.
Excellent communication skills and the ability to work well in a team.
In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications
Experience creating and improving documentation, runbooks, automation for ops.
Familiarity with ADC security policies, information handling, and compliance standards.
Background mentoring/training other engineers on technical topics.
Expertise in one or more AWS service areas (e.g. AI/ML, databases, containers etc.).
Proficiency in scripting/coding for automation and operational tasks.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.