Reservation Supervisor

We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in the beautiful coastal resort city of Sharm El Sheikh, Egypt. As a key member of our Front Office Department, you will play a crucial role in ensuring seamless guest experiences and optimizing our reservation processes.Oversee and manage the day-to-day operations of the reservation departmentCollaborate closely with Front Office team members to provide exceptional guest serviceLead and mentor reservation staff, providing guidance and support as neededEnsure accuracy and timeliness of all reservations in the Property Management System (PMS)Identify and create opportunities for increased revenue and achieve key financial targetsCommunicate effectively with other departments regarding guest information and special requestsMonitor and analyze reservation trends to optimize occupancy and revenueHandle complex reservation inquiries and resolve guest issues promptly and professionallyImplement and maintain standard operating procedures for the reservation processStay updated on local attractions and events to provide informed recommendations to guestsEnsure compliance with all company policies and procedures related to reservations