CXO Support Technical Delivery & Deployment LeaderDeloitte Technology works at the forefront of technological development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Recruiting for this role ends on October 31, 2024.Work you'll doThe DT-US CxO Support Technical Delivery and Deployment Leader (TDD) coordinates all deployment activities with appropriate DT teams (User Experience, EUTS, Global, Cyber, TPLs etc.). Identifies Product Owners and clarifies responsibilities for each team. Tracks all support deployments and provide updates to appropriate teams. Develops support plan for each deployment (Support model, support readiness, responsibilities, training, change management, etc.). Creates Support training and documentation for efficient issue resolution. Ensures thorough testing and validation before deployment to minimize support issues. Streamlines support processes to enhance efficiency. Establishes clear escalation paths for prompt issue resolution. Gathers feedback to improve support services. Monitors support team performance to maintain service standards. Fosters collaboration with other departments including GCC for problem-solving.
Provide strategic direction for the DT-US CXO Support team as it relates to technology delivery and deployment related to products and applications that align with the overall company DT-US strategy.
Provide leadership for a team of Technology Delivery and Deployment Specialists that have an indirect reporting structure to the Technology Delivery and Deployment Leader/Ownership of Subject Matter Resource (SMR) program. Track team membership including team leader and team members. Provide SMR framework for team leader and team members including meeting cadence, strategy development, goal setting, training. Assess SMR team relevance and team membership bi-annually. Review and modify program framework regularly to ensure productivity.
Oversight of DT Global Services used by DT US CXO. Documents and escalate DT Global process or support issues. Validates support services provided by Global are meeting expectations and make recommendations on renewal. Technical liaison to DT Global resources. Coordinates with DT Global Liaison Support Leader
Identify opportunities for service improvement and innovation based on customer feedback and market trends, implementing changes and enhancements to enhance customer satisfaction and drive operational efficiency.
The job is constantly expected to apply creative solutions to complex problems and develop new ideas and concepts.
Collaborate with vendors and third-party service providers as needed to ensure the delivery of high-quality IT services and solutions that meet the needs of the marketplace.
The team
Deloitte Technology US (DT) helps power Deloitte's success. DT drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.The 2,500 professionals in DT deliver services including:
Security, risk & compliance
Technology support
Infrastructure
Applications
Relationship management
Strategy
Deployment
PMO
Financials
Communications
Qualifications Required:
Bachelor's degree or relevant industry experience
Minimum of 10 years of experience in a strategy & operations role
Strong background in technology support, customer support, and IT operations management
Limited immigration sponsorship may be available
Preferred Technical skills:
PMP Certification
Thought leadership (includes internal innovation/creativity and outside eminence), operational excellence (includes ROI, budgeting/operations, metrics, etc.); experience with technologies, relationship management, client service delivery, and risk management.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
Knowledge of industry best practices, emerging technologies, and IT trends. Strong analytical and problem-solving abilities, with a focus on continuous improvement and service excellence.
Leadership qualities, including the ability to inspire and motivate teams, drive change, and foster a collaborative work environment.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $198,400.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htmlEAExpHireEATALENTExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.