Please Note:  This position will include supporting our US Federal customers.“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
We're looking for a Staff Product Manager to help define product vision and lead the development of innovative Cloud Observability and analytics solutions for the ServiceNow Cloud.These solutions will empower internal operations and development teams by providing:Real-time access to service telemetry data for faster troubleshooting and root cause analysis.Advanced machine learning capabilities for proactive anomaly detection and performance optimization.You'll collaborate on the product roadmap, prioritize features based on user needs, and collaborate with geographically distributed engineering teams to deliver solutions that:Reduce mean time to resolution (MTTR) for incidents.Increase uptime of critical ServiceNow applications.Improve developer productivity through faster issue identification.What you get to do in this role:Conceptualize and drive execution of end-to-end Observability and analytics solutions leveraging telemetry data from the ServiceNow platform.Deliver quick prototypes (e.g., wireframes) to validate user needs and demonstrate solution value.Own product delivery, defining user stories with clear acceptance criteria and working with development teams to ensure successful implementation.Partner with internal operations and development teams to understand user personas and pain points related to ServiceNow observability.Continuously improve product development processes by establishing repeatable workflows and collaborating with teams for optimal efficiency.