IWMS SpecialistJob ID184673Posted20-Sep-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestConsulting, Digital & Technology/Information TechnologyLocation(s)Remote - US - Remote - US - United States of AmericaAre you ready to start an exciting career with CBRE?CBRE Occupancy Management is more than seating charts! We are designed to support all our clients' occupancy needs. Whether it is a single occupancy plan to support project delivery or ongoing space management services to maintain accurate occupancy data, the CBRE platform brings together subject matter authorities passionate about providing the best solutions to improve portfolio insights.About The Role:As a CBRE IWMS Specialist, you will be responsible for providing technical support for a client or set of client’s internal applications.What You'll Do:
Receive, process, and complete client requests, and raise complex issues as needed.
Research and resolve end-user IWMS application service requests and incidents.
Suggest service and process improvement methods.
Assist Workplace Strategy Lead in developing and ensuring adherence to Playbooks and best practices.
Maintain a strong and positive relationship with colleagues and clients.
Act in accordance with the contracted service level agreement and maintain high-level customer satisfaction ratings.
Align with and extend quality assurance procedures, including auditing records or a change control log to monitor work history.
Other duties may be assigned.
What You'll Need:To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Associate’s degree with 1 -3 years of experience. Bachelor's degree preferred or equivalent combination of education and experience.
Knowledge or experience in construction, architecture, and/or facilities management is helpful
Understanding of existing procedures and standards to tackle slightly sophisticated problems.
Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
Solid understanding of Tririga Portfolio, Lease, Space, and CAD Integrator modules (user level)
Proficiency with Google Suites.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Experience with AutoCAD is a plus.
Strong interpersonal skills with an inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum compensation for the IWMS Specialist position is $33.65 per hour and the maximum compensation for the position is $50.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.The application window is anticipated to close on 9/27/2024 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careersEqual Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)