You are the mastermind who makes every tour depart on time with the right guide, captain, crew, bus, and equipment—every single day. Working from our Juneau nerve center, you’ll build and adjust real-time schedules for drivers, guides, boat captains, deckhands, and support staff across Juneau, Skagway, Ketchikan, and Sitka, ensuring thousands of guests move seamlessly from cruise ships to whales, glaciers, rafts, and salmon bakes. If you live for puzzles, thrive under pressure, and love turning chaos into clockwork, this is your Alaska command post.
Key Responsibilities
Build daily dispatch schedules for 100+ drivers, guides, captains, and crew members
Coordinate real-time adjustments for weather, ship delays, or last-minute bookings
Match the right staff and vehicles to each tour based on certifications, skills, and availability
Communicate changes instantly via radio, phone, and scheduling software
Track and resolve logistical conflicts (double-bookings, maintenance issues, tide windows)
Work closely with Transportation Manager, Operations Managers, and Front Desk teams
Monitor tour manifest accuracy and ensure proper guide/crew briefings
Maintain detailed records of schedules, changes, and staffing compliance
Assist with pre-season planning and post-season reporting
Requirements
3+ years in logistics, dispatch, scheduling, or tour operations (cruise or adventure travel experience a big plus)
Proven ability to juggle hundreds of moving pieces without dropping one
Advanced skills in Excel/Google Sheets and scheduling software (we’ll train on ours)
Calm under pressure—Alaska weather and cruise ships wait for no one
Excellent communication and problem-solving skills
Detail-obsessed with a big-picture mindset
Available for early mornings, late afternoons, and occasional weekend shifts
Valid driver’s license and clean record
What We Offer
Competitive seasonal wage $19+/hr DOE + performance bonus
Scheduled days off to hike, kayak, fish, or chase the midnight sun
Free or deeply discounted staff tours (whale watching, rafting, jeep tours, etc.)
The best “office view” in America—right on the Gastineau Channel
Please apply on our website:
https://www.alaskatraveladventures.com/more/employment-application/