Audio/Video Platform Engineer (MTR) @ Phoenix, AZ - onsite

Job Title: MTR EngineerPhys Location: Phoenix, AZ Must Have Technical/Functional SkillsWe are seeking an Audio/Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.You’ll be responsible for building and securing a new A/V platform environment—potentially a SaaS, hybrid, or on-premise proxy-based solution—and ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams.- 5+ years of experience in enterprise-scale platform engineering, systems administration, or collaboration services.- Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.- Deep understanding of Windows OS architecture, performance tuning, and enterprise management.- Proficiency in PowerShell and Python for automation and system integration.- Strong working knowledge of Azure Active Directory, Intune, and Conditional Access.- Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management.- Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening.- Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.- Excellent communication and documentation abilities.Preferred Qualifications- Experience designing or migrating SaaS or hybrid A/V collaboration environments.- Relevant certifications:  - Microsoft Certified: Teams Voice Engineer Expert  - Microsoft Certified: Azure Administrator Associate  - CompTIA Security+ or equivalentRoles & ResponsibilitiesPlatform Engineering & Implementation- Architect, deploy, and maintain enterprise-scale audio/video collaboration platforms (SaaS, hybrid, or on-premises).- Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components.- Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.Automation & Continuous Improvement- Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring.- Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics.- Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.Enterprise Collaboration & Integration- Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic.- Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls.- Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio/video troubleshooting.Advanced Troubleshooting & Root Cause Analysi s- Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues.- Perform end-to-end system analysis across endpoints, network paths, and authentication layers.- Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.Security & Compliance ExpertiseA critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:- Understand and apply information security principles across system design, including identity, access, encryption, and data protection.- Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management.- Ensure secure integration between on-prem proxy servers, SaaS components, and Azure services—leveraging secure tunneling, certificate management, and proper authentication mechanisms.- Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes.- Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A/V connectivity while maintaining zero-trust posture.- Apply security best practices within scripting and automation—such as credential protection, privilege management, and compliance logging.- Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments