About this role:Wells Fargo is seeking Associate Loan Servicing Representatives to join the Guaranteed Asset Protection (GAP) Insurance Claims team in our Auto Operations group. This team provides assistance to customers with GAP insurance who have suffered a total loss to their vehicle.Learn more about the career areas and lines of business at wellsfargojobs.com.In this role, you will:
Support a variety of loan servicing tasks, including reviewing loan origination and insurance documents, processing GAP claim packets, customer informational letters and following up on the GAP claim for payment.
Identify opportunities to improve loan servicing process within established procedures
Provide excellent customer service at all points of contact
Manage a pipeline of work to ensure service level agreements (SLAs) are met
Compile all necessary documents related to GAP claims, which may include but are not limited to purchase orders, GAP contracts, insurance documents, customer account transaction history, vehicle invoice, etc.
Respond to written and phone inquiries of low to moderate complexity from customers, GAP administrators, dealerships, and internal business partners, related to various loan servicing functions
Regularly receive direction from Loan Servicing supervisors and escalate customer questions or issues to more experienced individuals as needed
Provide guidance to less experienced peers and support partners
Perform moderately complex administrative, transactional, operational, and/or customer support tasks
Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals
Work Schedule:Monday through Friday, from 7:00 AM to 4:00 PM, with overtime as requested.Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.Required Qualifications:
6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Knowledge and understanding of auto operations policies and procedures
Financial and/or Insurance industry experience
Ability to manage a high-volume pipeline of work from assignment to completion
Customer service focus with the ability to address and resolve customer issues
Experience with Excel to include pivot tables, sorting, and completing projects
Proven analytical skills with high attention to detail and accuracy
Ability to exercise independent judgment to identify and resolve problems
Strong organizational, multi-tasking, and prioritizing skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Effective time management experience and the ability to meet deadlines
Strong telephone etiquette skills with the ability to manage both inbound and outbound calls
Job Expectations:
This position is not eligible for Visa sponsorship
Willingness to work onsite at location listed
This position offers a hybrid work schedule
Ability to work additional hours as needed
Position Location:
2501 S Price Road - Chandler, Arizona 85286
Posting End Date:22 Dec 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-406651