Data Center Operations Analyst

Job Description

• As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will:
• Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
• Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

• Minimum four years of experience in data centers operations with a record of increasing role responsibility.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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