OverviewHello Humankindness (https://hellohumankindness.org/)Chandler, Arizona , has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 96 patient beds, increasing the acute-care bed count to 338. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings.The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding.Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies (https://hospitals.dignityhealth.org/chandlerregional/Pages/default.aspx) .Look for us on Facebook (https://www.facebook.com/ChandlerRegionalMC) and follow us on Twitter (https://twitter.com/ChandlerRegiona) .ResponsibilitiesJob Summary:Responsible for the initial and ongoing education/coaching of all Urgent Care MA/Registration staff. Utilizes quality data to formulate and implement education plans. Functions in the role of registrar and medical assistant. Lead will be responsible for duties assigned by urgent care manager.Responsibilities:
Responsible for the education and support to MA and registration staff
Coordinates new employee department orientation for all registration staff. Communicates plan with department supervisor.
Performs initial and ongoing educational needs assessment for all MA and registration staff.
Provides coaching and education to MA and/or registration staff based upon individual quality results and changes in registration requirement and/or platform.
Administrative support
Manages department statistic reports compile data, creates report and communicate with clinic leaders
Manages clinic inventory printed forms, business cards, referral information, marketing materials
Provides support as requested to Medical Director, Site Director and clinical manager
Performs Registration duties
Creates a positive first impression by greeting all patients and visitors
Obtains accurate and complete patient information for the registration process. Meets department goal for registrationaccuracy.
MA Leadership development
Mentor back office staff and provide constructive feedback
Assist with lab training with point of care coordinator from CRMC
QualificationsMinimum:Experience and Education:
One (1) year experience as a front and back office MA in a family practice or urgent care setting.
One (1) year experience in prior authorization, precertification and/or insurance benefits, and how they apply to hospital registration or Medical office setting
High School Diploma or G.E.D. and a graduate of a Medical Assistant Program or completion of an U.S. Armed Forces medical services training program
Certifications:American Heart Association BLSSpecial Skills:
Computer knowledge, proficiency with software applications and typing skills.Familiarity with medical terminology.
Prior authorization, pre-certification, and insurance benefits knowledge. Ability to determine and communicate patient financial responsibilities
Pay Range$22.95 - $33.28 /hourWe are an equal opportunity/affirmative action employer.