Vacancy expired!
Overview
VariQ is seeking a highly qualified Service Desk Managers to provide resources necessary to the Service Desk team, as well as create and maintain procedures for problem resolutions and processes. The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.Additional Information:- Salary: Dependent upon experience
- Location: Chandler, AZ
- Security Clearance: Ability to obtain Top Secret (TS) / Sensitive Compartmented Information (SCI) security clearance
- Availability: Upon award, in proposal stage
- Developing a unified IT support call center to maturity as a single point of contact for thousands of technology users
- Creating and implementing process improvements to better monitor team productivity
- Increase customer satisfaction
- Manage the Help Desk team and evaluate performance
- Ensure customer Service is timely and accurate on a daily basis
- Recruit, training and support help desk representatives and technicians
- Set specific customer service standards
- Bachelor's degree in computer science/engineering, information systems management, or a related field on his or her resume
- This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
- While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
- All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vacancy expired!