Customer Service Agent (International Transportation)

Air and Ocean Agent will serve in an operations capacity, responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to:Processing international transportation shipmentsTrack and Trace shipments.Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.Accurate and timely data entry into our operating system.Dispatch freight.Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.Monitor reports.Accurate and timely client billing.Contribute to maintaining strong service provider relationships- airlines, steamship lines, trucking companies, and others.Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.Meet key performance indicators to support department, branch, product, and company goals.Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.Training and Development - must obtain required 52 hours of annual training. (company provided)