Description We are seeking a motivated and results-oriented Remote Collections Specialist to join our team. This position is responsible for managing a portfolio of customer accounts, ensuring timely payment of outstanding invoices, and maintaining positive client relationships. The ideal candidate will have a proven track record in collections, strong communication skills, and experience utilizing Salesforce and Microsoft Dynamics. ResponsibilitiesCollections Activities:
Contact customers with overdue accounts via phone, email, and other communication channels.
Negotiate payment plans and settlements to resolve outstanding balances.
Maintain detailed and accurate records of all collection activities within Salesforce and Microsoft Dynamics.
Escalate complex collection issues to the Collections Manager, providing thorough documentation.
Data Analysis and Reporting:
Utilize Salesforce and Microsoft Dynamics to generate reports on collections activity, aging balances, and key performance indicators.
Analyze customer payment patterns to identify trends and proactively address potential issues.
Prepare summaries of collection efforts for management review.
Relationship Management:
Foster positive and professional relationships with customers, emphasizing solution-oriented communication.
Partner with internal teams (sales, customer service) to gather information and resolve billing discrepancies.
Provide excellent customer service while maintaining a focus on collecting outstanding payments.
Requirements
Qualifications
Experience: 2+ years of experience in a collections role.
Software Proficiency: Strong working knowledge of Salesforce and Microsoft Dynamics.
Communication Skills: Excellent verbal and written communication abilities.
Problem-Solving: Proven ability to analyze and resolve payment discrepancies and negotiate effectively.
Organization: Highly organized with the ability to manage multiple accounts and prioritize tasks.
Remote Work Setup: Reliable internet connection and a dedicated workspace to ensure productivity.
Ability to work MST time zone
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .