Opportunity at a Glance
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
ResponsibilitiesSupervise and manage a team of customer service professionals.Create customer service strategies that can be implemented, measured, and tracked.Work with other teams to ensure great service delivery form the entire organization.Take on front line customer support duties and manage operations of the business to ensure a successful term start.Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications.Performs other duties as assignedComplies with all policies and standards