Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!As the Enterprise Transformation Office – Program Management Executive, you will be responsible for delivering key strategic enterprise projects in a matrixed execution environment across USAA, with accountability for realizing the committed benefits and strategic outcomes of the Transformation Office portfolio. Additionally, you will develop and enforce the standards for the business change management practice across all PMOs at USAA. Utilizes executive-level business acumen, stakeholder management and influence to drive decisions and provide effective management, leadership and coaching to project teams.While it is preferable for this role to sit in one of our hubs, this position can work remotely in the continental U.S. with 50% business travel.The OpportunityWhat you’ll do:
Accountable for leading the organizational integration of Program/Project/Change processes/methodologies to ensure complex, Enterprise-wide initiatives are in alignment with the strategic vision and business case commitments
Provides thought leadership to develop, enhance and enforce enterprise change management methods, tools, and templates to deliver better client and employee experience.
Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors.
Maintains awareness of current industry best practices and trends, and risk, legal, and regulatory changes in Financial Services and technical fields (i.e., risk management, modeling, data infrastructure, data management, systems architecture, SDLC methodologies, waterfall and agile methodologies to provide effective consultation for business requests and project/program structuring activities.
Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts.
Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the project execution.
Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance.
Establishes key metrics (i.e., deliverables, financials, duration, benefits) to measure success and influence internal project/program methodologies and approaches.
Enforces EPMO processes, procedures, controls, standards, tools, and templates (as required).
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10+ years of progressive experience in program/project management leadership, process improvement and/or consulting for large strategic efforts.
6+ years of people leadership experience in building, managing and/or developing high-performing teams.
Extensive experience in successfully managing complex strategic program/project through the project lifecycle, from conception through rollout and on-going support in a large or medium size organization, preferably a financial institution.
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
Executive-level understanding and experience with strategic-level change management.
Executive-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment.
Executive-level experience with systems design and development from business requirements analysis through to day-to-day management.
Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks.
Comprehensive understanding of USAA’s change methodology or commensurate industry change methodology.
What sets you apart:
Industry certifications: PROSCI Change Management, PMP, SAFe, Six Sigma Green Belt (or higher)
Background in IT Program/Project Management and delivery.
Extensive accomplishments driving change across a large, highly matrixed financial services institution.
Demonstrated successes leading a $100M+ complex portfolio of change efforts and/or transformation initiatives.
Highly adept at driving results through trust and influence instead of direct authority.
What we offer:Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $163,880.00 - $294,980.00.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.