The Manager - GO Creative Client Services is a key role within the GO Creative business unit. This position will be responsible for championing key initiatives in customer service, technical training, general employee development and direct supervisory responsibilities. This role will support day-to-day operations across their assigned group, assuring a high level of service and quality for all customers. This individual will work closely with the Operational Leadership team to create, manage, and achieve annual budget targets.
Responsibilities:Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concernsCreate strategy to develop high performing teams, coach and train team members across the entire organizationCollaborating with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operationDeveloping and maintaining relationships with clients as necessarySupport team in developing and executing service improvement plans in response to client satisfaction feedbackProviding strategic planning to maintain high standards and streamline processesParticipate in the preparation of annual budgets, forecasts, and capital project requestsMonitoring financial targets and ensure they are achieved on a monthly basisProviding support for new client discovery / onboarding efforts, and specialty projects as requiredMaintaining open communication with employees, managers and clientsComplete other duties as assigned