Description:Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance.
Receives and responds to customer inquiries by phone
Assists with ACH setups and cancellations
Processing payments, adjustments and credits
Process mail correspondence
Assisting customers with logging onto the payment portal
Calculating loan payments
Additional Skills & Qualifications:BEST vs AVG:2 years of high volume inbound call customer service in a call center. Bilingual in Spanish huge plus
Must have great communication skills and enjoy helping people
Customer service and/or call center experience taking inbound calls from customers 80+ calls per day
Experience in banking, loans or mortgage a plus
Answers customer questions and provide appropriate solutions
Good computer skills
Ability to learn quickly and multitask
Punctuality and good attendance are a must
Able to adjust work schedule for coverage and work overtime
Must have good tenure and work history
DISQUALIFIERS:
Jumpy or short tenure
No call center experience
All sales experience
Timid personality
No knowledge of STAR Method
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.