Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.Responsibilities
Performs direct patient care duties as assigned under the direction of licensed personnel and physician.
Provides direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills.
Assists in the development and implementation of standard operating procedures for the clinic and front office and provides training as appropriate to implement such change revision.
Provides for patient safety.
Completes assigned goals.
Insurance Verification
Payment Plans
Preregistration
Works denial work queues to maximize reimbursement
Works Department Appointments 1 week prior to input collection info at time of service
Requirements, Preferences and Experience EducationPreferred: Associate's DegreeMinimum: High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.ExperiencePreferred: 3 years experience in clinical office. Knowledge of medical terminology preferred.Minimum: 3 years experience in clinical office. Knowledge of medical terminology preferred.Special SkillsPreferred: Experience with EMR and Clinical Trial Management SystemMinimum: Computer skills to include MS Word, Excellent organizational skills. Detail oriented.About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary: Position: 17177 - Coordinator-Customer Service IIFacility: NEA - ClinicDepartment: NE Surgery Orthopedic Oh MobCategory: Administrative Non Clinical SupportType: Non ClinicalWork Type: Full TimeWork Schedule: DaysLocation: US:AR:JonesboroLocated in the Jonesboro and Northeast Arkansas metro area REQNUMBER: 25000