Re-entry Intake and Follow Up Specialist (925865)

Ensures that highest quality and individualized services are delivered to customersEnsures protection and confidentiality of participants’ rightsSuccessfully documents customer success stories internally and externallyOversees the intake process, identifies potential risks to customer flow, and provides solutions to mitigate risksConducts prescreens with customers and accurately verifies eligibility for programsSchedules appointments and follow-up on no-showsMaintains internal and external resources for referrals as necessaryPerforms record keeping functions consistent with ensuring program compliance; prepare reports related to program activitiesCompiles data and report to QA and Operations Management as neededResponsible for performance calculations and reporting requirements, which include participants employment status during second and fourth quarter after exit and median earnings in the second quarter after exitMaintain participant follow-up records (paper and electronic), including file preparation, organization of file, and verification that all information has been received and properly filedConduct Follow-Up Interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employmentPrepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence. Monitor and record clients' progress to ensure that goals and objectives are metCompose correspondence (introductory letter, monthly contact letter, year-end follow-up letter) using proper grammar, punctuation, and spellingOther duties as assigned