Sr Business Lead, Special ProjectsDate: Apr 24, 2024Location: Little Rock, Arkansas, United StatesCompany: EntergyPosting End Date:Work Place Flexibility: HybridLegal Entity: Entergy Services, LLCJob Summary/Purpose :The role of SR Business Lead, Special Projects, reports to the Director, Billing Operations and is key in functional transformation and execution excellence for the Meter to Cash (M2C) organization. This role is tasked with special projects surrounding efforts to implement and continuously improve a new large power billing system. This role support efforts to implement a lean operating system model that will drive sustainable performance improvements helping Entergy achieve its ambition of becoming the premier utility.The SR Business Lead will represent the Meter to Cash (M2C) function as the single point of contact for identified cross-functional project teams and functional business leaders at all levels. They will understand and execute on strategies developed by the Meter to Cash and Customer Organization executive leadership teams in support of identifying operational improvement opportunities and provide counsel to leaders for development and execution of their special project roadmap. The SR Business Lead will be jointly accountable with various business functions and project leads to communicate and achieve goals/targets. They will provide operational and strategic consulting to business and project leaders, operate as a customer centric billing system subject matter expert (SME), and provide key input into the system integration process to generate and implement solutions.Job Duties/Responsibilities
Serve as “Business Lead” for the Meter to Cash organization system integration and process improvement efforts by aligning business objectives of 100 professionals with enterprise responsibility for Customer Billing for Residential and large C&I customers.
Engage with assigned business functions to drive alignment across the enterprise on the end-to-end large power billing system related processes that play a role in achieving timely and accurate billing goals and objectives.
Coordinate special project opportunities with business unit leaders to advocate for cross functional key metrics and accountability across the end-to-end process to deliver sustainable results.
Partner with internal clients to maintain integrity of the vision and strategy to drive one of the three key goals of the enterprise, timely and accurate bills for customers by defining service level expectations and outcomes to remain accountable to achieve mutual outcomes.
Communicate progress, milestones, and outcomes to executive leadership and stakeholders.
Leverage continuous improvement methodologies and tools, including agile methodology, to meet system integration and improvement objectives, add value and achieve set goals/targets.
Will provide leadership and oversight of shared resources from the communities of practice within the Meter to Cash Organization and project team(s) resources from the business.
Develop, measure, and communicate results of large power billing system metrics and scorecards to senior and executive leadership.
Minimum RequirementsMinimum education and experience required of the position:Required- At least one of the following:
Bachelor’s Degree in a technical or business-related field required and minimum 8+ years of professional experience is required.
OR in lieu of degree minimum 12+ years of professional experience is required.
Education and experience preferred of the position:
Master’s degree
Agile Project Management experience highly preferred
Previous experience incorporating “the voice of the customer” into business objectives and strategic projects.
Strong business finance acumen with a deep understanding of the Utilities industry, processes, and systems.
Minimum experience required of the position:
Ability to learn, understand and converse around key business issues.
Respected and trusted leader with a proven track record of achievement through change
Well-organized with good written and verbal communication, reporting and presentation skills.
Analytical skill set with advanced knowledge of Microsoft Office Suite.
Knowledge and experience with project management and/or process improvement tools and methods is a plus (e.g. Lean, Six-Sigma, Agile, Process Mapping, Intelligent Automation).
Proven experience with analyzing data for insights to drive better business decisions.
Demonstrated experience consulting with senior & executive leaders, including identifying needs, developing comprehensive plans, identifying deliverables and presenting results/recommendations to enable outcomes.
Strong sense of accountability
Any certificates, licenses, etc. required of the position:
Project Management Professional (PMP) is a plus
#LI-RM1#LI-HYBRIDPrimary Location: Arkansas - Little Rock Arkansas : Little Rock Louisiana : New Orleans Texas : The WoodlandsJob Function : ProfessionalFLSA Status : ProfessionalRelocation Option: No Relocation OfferedUnion description/code : NBUNumber of Openings : 1Req ID: 114631Travel Percentage : Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=enUS) to view the EEO page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Job Segment: Six Sigma, Business Process, Lean Six Sigma, Project Manager, Consulting, Management, Technology