Vacancy expired!
- Implement software solutions for use by our company and our municipal clients, following company guidelines and in accordance with client expectations.
- Ensure client satisfaction through accurate and timely delivery of solutions.
- Interact and collaborate with internal business partners (i.e. Sales, Client Services, Operations, IT and Software Development) as needed to ensure a successful implementation.
- Consult with clients to deliver a comprehensive solution.
- Discern the need for and develop customized project and implementation plans.
- Define detailed project implementation plans and report key implementation progress metrics.
- Serve as the primary point of contact for clients and internal teams for the duration of the project (typically 30 to 90 days).
- Ability to manage multiple projects concurrently.
- Coach and prepare clients for successful rollouts of Our company solutions.
- Prioritize and escalate issues when needed and keep project stakeholders informed of progress.
- Work with third-party vendors when issues involve multiple systems.
- Assist with data conversions by evaluating data, making decisions regarding how the data should be utilized, and coordinating with the data conversion developer to ensure accurate completion of the data conversion.
- Analyze existing systems, interface requirements, and business processes, and configure the software environment accordingly.
- Partner with clients and internal stakeholders to learn their business and related needs.
- Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
- Bachelor's degree in business administration, communications, or a related field is preferred.
- 4+ years of experience working in a client service, systems integration or project management environment.
- PMP certification desired
- Excellent verbal and written communication skills
- Highly organized and self-driven
- Creative problem solver
- Competitive Base Pay
- Employee Stock Ownership Plan
- Cash bonus plan
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
Vacancy expired!