Customer Service Lead, Platforms & AI Enablement

This role is responsible for making AI work reliably and at scale inside our Customer Support Team. It combines prompt engineering, data hygiene, AI behavior governance, and platform ownership. This role is also responsible for maintaining all CS Platforms and providing support to the end users of these platforms. This role is both strategic and hands-on. You will partner closely with the Sr. Manager, Customer Service Technology & Product as well as other cross-functional teams within Vuori.What you'll get to do: Maintain and support all Customer Service platformsAct as the primary point of contact for end users of those platformsOwn how AI agents are prompted, trained, governed, and measuredEnsure the underlying data powering AI and workflows is accurate, structured, and scalableMonitor Performance & Suggest Optimizations of CS platforms and AI Agent performanceAdditional duties & support