Director - Operations

Under general direction of the site manager, plans, directs, and manages the activities and personnel engaged in facility operations by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage the delivery of operations services that exceed customer expectations with minimal shrinkage; developing support operations, supporting equipment and personnel; analyzing customer satisfaction surveys; assist in evaluation of new automated facility operations management systems and enhancement of existing systems; managing operations budgets and contributing to the total team effort.Responsibilities:Lead, coach, mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and doneImplement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission; establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectationsManage facility operations continuous improvement goals by reviewing direct reports performance as well as monitoring current year performanceLead intra-departmental teams in review of processes to improve facility operations functions; proactively seeking customer requirements and comments on quality of service; while ensuring the fair application of company policies; treating employees with respect; being an advocate for improving the effectiveness and efficiency of the materials management processDevelop facility operations management training, coaching, and evaluating the performance of all the direct report for departmental operations; reviewing management and employee training needs and holding management accountable for understanding and applying company employment policies fairly; supporting diversity in the work-forceOversee and supervise the Facilities Coordinator, Industrial Engineer, Production and Warehouse Management and System Maintenance TechniciansWork with the Site Manager to ensure that incoming work fits the facility capabilities and is processed correctly to issue proper billingAnalyze division or department budget requests to identify areas in which reductions can be made, and allocates operating budgetConfer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations requiredEnsure that all aspects of the Quality Policy and Objectives are understood and enactedConduct performance appraisals for direct reports in a timely mannerDevelop, communicate and maintain appropriate career development plans for all direct reportsPerforms other duties assigned by management representatives within the scope of responsibility and the requirements of the job