HOTEL FRONT OFFICE AGENT Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14645 Friday, October 25, 2024 The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.Job Purpose: Registers and provides service to hotel guests Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Registers hotel guests by acknowledging and welcoming guests entering hotel, retrieving credit card information, promptly entering guest information into database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures. - 45%
Provides guests with service by acknowledging guests, assisting guests with transportation, wake up calls, room service requests, offering appropriate casino information, up to date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner. - 35%
Provides accounting of transactions during shift by entering cash transactions in to property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager. - 15%
Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned. - 5%
Job Specifications:
Education and Experience:
Essential:
2 years of guest service experience
Desirable:
Hospitality and/or lodging experience
Cash handling experience
Skills and Knowledge:
Essential:
Ability to interact effectively with team members and guests
Ability to prioritize and perform multiple tasks and assignments
Ability to communicate effectively in the English language
Ability to understand and follow verbal directives and written directions
Ability to perform data entry assignments
Ability to maintain professionalism and composure
Ability to accept constructive criticism
Ability to read and complete forms and documents
Ability to perform simple mathematical calculations
Ability to sit or stand for up to eight hours
Ability to work in a smoking environment
Ability to maintain confidentiality
Ability to appear for work on time
Desirable:
Working knowledge of Infor HMS system
Working knowledge of MS Word and Excel
Multi-lingual
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!Other details
Pay Type Hourly
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Casino, 5485 Casino Way, El Cajon, California, United States of America