Vacancy expired!
DescriptionLooking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company in the Financial Services field! We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services.We are looking to present candidates immediately and this Help Desk Technician position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@RHT.com or by contacting (310) 719-7356 Extension 26643. You can also connect with me on LinkedIn at https://www.linkedin.com/in/brendan-steele-177770101/What you get to do every day
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes
Requirements
Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
A combination of superior customer service skills and technical aptitude is required for success at this position
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Able to work independently with a minimal amount of oversight
Ability to simplify complex problems and build solutions
Ability to effectively interact, verbally and in writing
Ability to multitask and communicate well with individuals of all backgrounds
Solid understanding of CRM
Microsoft Exchange Server experience
Microsoft Exchange Server experience preferred
Proficiency in Microsoft Office 365
Expertise in Microsoft Windows
Well-founded grasp of Basic Troubleshooting
Proven knowledge of Basic Troubleshooting
Proficient in analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction
One or more programming or scripting language skills required
ITIL certification is a big plus for this job
Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $22.80 - $26.40 / HourlyLocation: El Segundo, CADate Posted: September 23, 2019Employment Type: TemporaryJob Reference: 00460-0011171006Staffing Area: Technology
Vacancy expired!