Job purpose:
The CSR is responsible for overseeing all Spare Parts orders.
Key responsibilities and accountabilities:
Evaluate orders for accuracy, i.e.; prices, quantities, freight costs.
Be aware of credit limits.
Ability to use software to support an E-Commerce platform for online ordering.
Work with other departments to address issues with acquiring parts in a timely manner.
Follow up on all outstanding orders and inquiries from customers.
Ensure inventory accuracies in the Spare Parts warehouse.
Provide information to Senior and Departmental Management for executive planning purposes.
Maintain company procedures for warranty parts, including follow up with vendors for credit or replacement of parts.
Skills required for this position:
Knowledge and understanding of inventory processes.
Knowledge and understanding of manufacturing processes.
Excel skills.
Attention to detail.
Good communication skills.
Organization skills.
General computer skills.
Good math skills.
Qualifications:
Excellent customer service
Administrative skills
Minimum 3 years’ experience preferred.
Inventory management preferred.
Sales skills either inside or outside
Must be able to work well as part of a team, safely and professionally.