Position: Customer Relationship Manager
Location: Redlands, CA
About Ken Grody Ford Redlands: Ken Grody Ford Redlands stands as a beacon of quality and dedication in the automotive world. With a longstanding commitment to excellence and community, we pride ourselves on creating meaningful connections with our customers, much like the bonds you’ve nurtured in the hospitality industry.
Job Description: As our Customer Relationship Manager, you will be pivotal in ensuring our customers are thoroughly satisfied with their experience. This role involves regular communication with customers through calls, texts, and emails, as well as face-to-face interactions, to ensure they are delighted with their purchase and service received.
Key Responsibilities:
Proactively reach out to customers post-purchase to confirm their satisfaction and address any concerns.
Use your exceptional communication skills to maintain and enhance customer relationships.
Work closely with the sales and service teams to gather insights and resolve any issues efficiently.
Organize and manage customer follow-ups and maintain detailed records of interactions.
Occasionally meet with customers in person to foster a stronger connection and address their needs directly.
Contribute to team efforts by accomplishing related results as needed.
What We Offer:
A competitive hourly with potential bonuses based on customer satisfaction metrics.
A comprehensive benefits package including health, dental, and vision insurance.
Professional development opportunities in a supportive and growth-oriented environment.
A chance to work in a team-oriented atmosphere where your skills in customer service are highly valued and can lead to career advancement.
Qualifications:
Experience as a customer relations manager.
Experience in a server or bartender role with a proven track record of managing customer relationships.
Strong interpersonal and communication skills, capable of effectively managing phone, text, and email interactions.
Organizational skills and attention to detail.
A proactive approach to problem-solving and a genuine enthusiasm for enhancing customer satisfaction.
Familiarity with CRM systems is a plus but not required.
How to Apply: If you are ready to take your service skills to the next level and join a team that values hard work and customer connection, please submit your resume here or apply directly here -https://erx.erelations.com/Application/Index?JobID=5533&FromGrid=true&FromScreen=JobPostingList
Join us at Ken Grody Ford Redlands and help us drive forward with your expertise in customer relationships. We are excited to see how your background in hospitality can enrich our team and our customers' experiences.
You can apply in person at Ken Grody Ford Redlands.
We look forward to welcoming you to our team and achieving new heights together!