Customer Service Representative - Receptionist - Upland, CA
Job Description
This is a Paris-based fashion wholesale brand with offices in Upland, CA. The company is looking for a Customer Service Representative (CSR) to assist our sales department in contacting customers to ship pre-booked orders, purchase inquiries, return requests, and manage general customer service
Our ideal candidate currently has experience in general wholesale settings, understands the process of purchase orders, pick tickets, invoicing, and shipping. We are also looking for something who is extremely organized, persistent, and well focused as these are key traits for success in shipping pre-booked orders. The candidate must also be highly computer literate and phone savvy.
Customer service experience is a must
Passion for fashion or the fashion industry is also a big plus.
Bilingual will be helpful but not necessary.
Responsibilities
Contact customers via phone and email for approval to ship orders and to obtain payment information to charge for orders.
Respond to daily incoming emails and calls from customers and sales representatives to create and ship orders.
Generate purchase orders, pick tickets, UPS shipping labels, and send invoices to customers with shipment tracking information.
Respond to customer return requests, issue RAs, credit memos, etc.
Review, approve, and import online wholesale orders into the company’s sales system from our various sales online sales channels.
Manage and update various online sales
Occasionally greet and service walk-in customers.
Job Type: Full-time
Salary: $18.50 to $20 per hour or DOE.
To Apply:
If you are interested in joining a company that focuses on personal growth, commitment to our customers, we urge you to apply. Please send your photo and resume to samvasquez721@yahoo. com for consideration.