Vacancy expired!
Full time helpdesk job opportunity with a stable company at Irvine, CA.Remote for now, eventually will work out of Irvine, CA.The Helpdesk Support Analyst II resolves internal user problems and ensures correct operation of Company equipment by installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
We are looking for professionals who can:- Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software, hardware, and network issues.
- Accurately diagnose technical issues; gather the necessary information and perform standard, preliminary research using all relevant available resources.
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
- Clearly and thoroughly document requests for assistance in the ticket management system.
- Track incidents through resolution or escalation per the guidelines.
- Escalate unresolved issues to team leads.
- Identify potential outages and other issues via information gathering, ticket trends, etc.
- Communicate technology trends to team leads in a timely manner.
- Select and purchase new and replacement hardware and software when necessary.
- Generate performance reports for operating systems.
- Assure all IT activities performed are within the parameters of applicable laws, codes, and regulations.
- Remain up to date with advances in technology and industry best practices.
- Computer Skills: Windows Server, Acronis, Windows 10, Office.
- Certificates and Licenses preferred: MCSE, MCP
- Bachelor’s Degree in appropriate field of study; or five (5) years of related work experience and/or training; or equivalent combination of education and experience.
- Excellent communication skills
Vacancy expired!