Vacancy expired!
Title: Card Claims SpecialistLocation: Olympic Blvd, Los Angeles, CaDuration: Contract-to-hireGenuent is Hiring a Card Claims Specialist, a Contract-to-hire opportunity based in Los Angeles. Candidates must be local to Los Angeles and willing/able to come in-office once COVID regulations are met. If you're a match or interested, please apply or contact Job Summary:As the Card Claims Specialist, you will be responsible for:
- Processing, handling, and resolving customer concerns pertaining to ATM, Debit Card and Credit Card Claims
- Receive calls from customers who wish to file a new claim, make additions to or follow-up on existing claims or appeal denied claims, and will resolve claims within the bank's policies and procedures
- Identify and contact individuals who may require documentation related to customer claim, interview customer relevant to an investigation into the claim
- Updating claim information using multiple systems and tools
- Debit and credit customer's accounts as appropriate
- Update customer regarding pending claims
- Research and resolve other general customer account inquiries as appropriate
- Malware alerts travel notifications, review of various reports
- Building and maintaining relationships with internal and external customers
- Providing exemplary customer service.
- Minimum 1 year of general office, back office banking, or accounting experience required
- Minimum 1 year of basic computer experience required (e.g. MS Word and Excel)
- Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem-solving skills
- Must work well in a team environment, as well as independently
- Must be flexible and adapt quickly to change
- Ability to multi-task and meet specific performance goals and deadlines
- Knowledge of PC functions in a Windows-based environment
- Proficient in Excel and Word
- Ability to sit for prolonged periods of time
Vacancy expired!