Customer Support Manager

Job DescriptionWe are seeking a highly organized and customer-focused Customer Support Manager to lead our service operations and ensure that every client receives exceptional support. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is dedicated to improving processes to enhance customer experience.ResponsibilitiesOversee day-to-day customer support operations and ensure prompt, high-quality service.Lead, mentor, and guide support team members to achieve performance goals.Develop and implement support strategies, workflows, and service protocols.Monitor customer inquiries, service metrics, and satisfaction levels.Identify areas for improvement and recommend process enhancements.Collaborate with internal teams to resolve escalated issues and optimize service delivery.Prepare reports and provide insights to leadership on team performance and customer trends.