Summary: Meta Global Partnerships & Content is seeking a Partner Support Lead to focus on implementing effective support solutions for the Strategic Partnerships organization. This role will sit within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement for partners across Facebook and Instagram.This will be an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. You will serve as a key point of contact between key internal and external stakeholders.Required Skills: Partner Support Lead, Strategic Partnerships Responsibilities:
Assist partners and partner managers with troubleshooting. Triage operational requests to the appropriate teams.
Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
Partner with cross-functional team members to drive operational improvements.
Serve as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
Utilize various internal tools to help onboard and provide ongoing partner support.
Maintain internal databases to ensure timely and accurate data entry.
Provide educational training to partner managers on partner support and escalation processes.
Lead various other ad-hoc initiatives to support the organization.
Minimum Qualifications: Minimum Qualifications:
5+ years of experience
BA or BS Degree in a related field
Avid Facebook and Instagram user with knowledge of both products as a user and creator or publisher
Operational prowess with experience in project management and process improvement
Experience staying organized with a detail-oriented mindset
Experience being a self-starter, thinking through tough problems and implementing innovating solutions, and operating in a fast-paced, ever-changing environment
Preferred Qualifications: Preferred Qualifications:
Experience in relevant industries such as Entertainment, Sports, Media, or Gaming and Video.
Experience working in partner or customer support operations at a technology company.
Public Compensation: $105,000/year to $152,000/year + bonus + equity + benefitsIndustry: InternetEqual Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.