Salesforce Business Analyst

Atrilogy direct client is seeking a SALESFORCE BUSINESS ANALYST to join their team. This is a full-time, direct-hire role and 100% REMOTE. WHAT IS THE OPPORTUNITY? The Salesforce Business Analyst ensures that client's mission-critical Salesforce CRM platform is optimally deployed, supported and adopted by the bank. The Salesforce Business Analyst will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems. The role will work with the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services. Marketing Product and Digital Division As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients. WHAT WILL YOU DO? Support Clients Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap Maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation Create and maintain custom reports and dashboards for various teams Provide on-going support for Salesforce evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with Clients overall Salesforce strategy All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED Must-Have Bachelor's Degree or equivalent Minimum of 4 years experience in a technical support and/or customer service role Minimum of 3 years business/data analytics experience Minimum of 1 years experience in a technical or business Salesforce-related role or Salesforce Certification Skills and Knowledge Salesforce Certified Administrator Certification For immediate consideration please submit your resume in Word format, along with daytime contact information. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Principals only, no third parties please.

• IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)

• Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.