An upcoming new Assisted Living Facility in Los Angeles is seeking a Licensed Administrator to organize and direct its day-to-day operations and activities. As a professional and customer-focused Administrator, the selected candidate will be responsible for the quality of care of our residents while maintaining compliance with State and Federal regulatory requirements and Company policies and procedures.
To excel in this role, you must be approachable and detailed-oriented with proven administrative and leadership work experience in the senior and assisted living sector. Our ideal candidate will also demonstrate excellent communication and interpersonal skills, ensuring world-class ethical customer service while facilitating resolutions of resident care issues.
Responsibilities:
Supervising resident's care, while acting as the Compliance Officer for the facility.
Oversee and train employees including Reception, Housekeeping and Maintenance.
Maintain internal databases.
Submit expense reports.
Keep employee records (physical and digital).
Maintain a filing system for data on customers and external partners.
Prepare and complete regular reports and presentations, including State licensure reports, monthly financial reports, Public Health or Department of Labor surveys, plans of correction, responses to corporate requests, replies to patients' council, and others as needed.
Monitor employee performance and conduct regular evaluations to help improve customer service.
Collect daily deposits and maintain records of budgets, funds, and expenses.
Resolve issues regarding facility services, amenities, and policies.
Organize activities and assign responsibilities to employees to ensure productivity.
Coordinate with external parties including suppliers, and payroll service provider.
Evaluate facility performance and ensure compliance with health and safety rules.
Partake in financial activities including establishing resident rates, setting budgets, and assigning funds to departments.
Requirements:
Bachelor’s degree in hospitality, business administration, or relevant field.
A minimum of 3 to 5 years of experience in senior care/assisted living management, or a similar role, particularly in managing staff, preparing work schedules, and ensuring compliance with RCFE training requirements.
RCFE Administrator and/or ARF Administrator certification.
Knowledge of Title 22.
Strong understanding of industry best practices.
Excellent computer and data entry skills (especially MS Office).
Outstanding interpersonal communication and customer service skills. Strong written and oral communication skills. Able to keep close communication with families.
Exceptional leadership and problem-solving abilities with great attention to detail.
Mandated Reporter of any suspected elderly abuse, neglect and/or harassment (e.g., physical, mental, sexual, etc.).