Job Summary
The front office receptionist is responsible for maintaining the appearance and order of the office.
Summary of Essential Job Functions:
Greet and welcome patients.
Maintain a neat and orderly front office including reception area.
Check the daily schedule and post in all treatment rooms.
Maintain front office supplies.
Maintain and balance petty cash supply.
Sort, organize and distribute mail.
Prepare and mail thank-you notes to patients and referring practitioners.
Ensure all compliance postings are current and easily available for patients.
Ensure patients have updated all necessary paperwork prior to treatment.
Manage recall system.
Manage on-call patient list to fill no-shows and failed appointments.
Collect payments from patients at the time of treatment.
Schedule patient appointments.
Ensure that patient records are accurate and complete and that patient confidentiality is strictly maintained.
Monitor patient referrals to other practitioners.
Submit information for preauthorization of benefits for proposed treatment.
Ensure that correct coding is used to designate the diagnoses and procedures performed.
Follow up with insurance claims and delinquent accounts.
Maintain and monitor contracts with managed care organizations.
Provide patient education materials.
Maintain an appropriate office environment.
Maintain regular, predictable attendance.
Other duties as assigned
Minimum Requirements:
Current basic life support (CPR) certification.
Excellent communication skills.
Ability to perform detailed work according to established formats and protocols.
Ability to multitask.
Fluent in Spanish and English
Optional Requirements:
Dental experience preferred but not required
Knowledgeable in PDF Editor, Open Dental, and Patterson Imaging computer systems.