Position Summary – Temporary Role
We are seeking a Temporary Office Clerk to support daily operations in our cold storage facility. This role is responsible for delivering excellent customer service, processing and releasing customer orders, and maintaining clear communication between customers, warehouse staff, and management. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced, temperature-controlled logistics environment.
Key Responsibilities
Customer Service & Communication
Provide outstanding customer service by phone, email, and in person.
Build and maintain positive relationships with customers, carriers, and vendors.
Respond promptly and professionally to inquiries, ensuring accurate information and timely issue resolution.
Communicate any customer concerns, delays, or special requests to supervisors.
Order & Email Management
Monitor and manage incoming emails throughout the day.
Accurately release customer orders and transfers in a timely manner.
Enter customer release orders into the warehouse management system (WMS).
Confirm shipments and update order records after pickups.
Administrative Duties
Answer phones courteously and direct calls as needed.
File and organize documents, bills of lading, and other records.
Maintain office supplies and ensure equipment (copiers, printers, etc.) is functioning properly.
Provide general administrative support to management and warehouse teams.
Warehouse Coordination
Check in truck drivers at the shipping/receiving window.
Verify PO numbers and confirm pickup or delivery schedules.
Coordinate with warehouse staff regarding inventory, incoming products, and special customer instructions.
Ensure accurate documentation for inbound and outbound shipments.
Collaboration & Reporting
Keep supervisors updated on issues, exceptions, or customer-specific needs.
Support smooth daily warehouse operations through clear communication and follow-up.
Qualifications
Education & Experience
High school diploma required.
Experience in cold storage, logistics, distribution, or warehousing preferred.
Skills & Competencies
Strong communication and customer service skills.
Proficiency with computers (Excel, Outlook, and WMS systems such as Putty or similar).
Ability to multitask and prioritize in a fast-paced environment.
Strong attention to detail and organizational skills.
Accurate data entry and basic math skills.
Ability to operate office equipment (copiers, printers, fax machines, etc.).
Professional, dependable, and team-oriented.
Work Environment
Office located within a cold storage facility; occasional exposure to refrigerated areas.
Fast-paced environment requiring frequent communication between office and warehouse teams.
PLEASE NOTE: THIS IS A TEMPORARY POSITION. IF THIS AD IS STILL POSTED, THE ROLE IS STILL OPEN. PLEASE SUBMIT YOUR RESUME TO BE CONSIDERED.