Vacancy expired!
Software Support SpecialistLocation:
Main Campus
Job Code:
400
# of Openings:
1
OPEN UNTIL FILLED: application filing deadline July 20, 2022POSITION DESCRIPTIONUnder limited supervision of the Director of Information Technology Resources or other area administrator, this position will support enterprise resource planning (ERP) systems, associated databases, operating systems, and related applications; make adjustments to existing programs; develop end user training documentation and provide training ; provide direct support for functional users; act as lead liaison between vendors and end users; and will value and promote the mission and vision of the college and the Information Technology Resources Department.REPRESENTATIVE DUTIESProvide technical support for financial, human resources, student, and financial aid enterprise system.Provide technical support for associated third party software and applications.Perform data extractions and integrations as required.Assist in providing and maintaining ERP user accounts.Assist with necessary system and application updates, research and evaluate software upgrades, releases, and patches to determine the impact on operational systems.Coordinate with systems technicians as needed for changes and upgrades.Communicate and work with multiple vendors and end users to maintain ERP.Assist in developing and maintaining workflows.Coordinate with functional users to develop a thorough and rigorous testing of software updates and patches before new versions are put into production.Work from a definition of objectives and specific input and output requirements.Debug programs by preparing test data and evaluate computer output for valid results, satisfying user request.Assist users of ERP systems and related applications with problem investigation and resolution.Assist in developing technical documentation in accordance with District best practices, and provide training as needed.Assist with the preparation, documentation, and program interfaces for the submittal of state and federal required reporting data such as MIS, National Student Loan Clearinghouse, and CalGrant.Assist the research department with technical requirements in data gathering and reporting specifications.Support ITR surveys and help solve help desk tickets.Perform other related duties as assigned.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of:Server hardware, software, and Microsoft Windows operating systems;Working knowledge of Microsoft Office products such as Word, Excel, Access, Powerpoint, etc.Troubleshooting college Enterprise Resource Planning (ERP) systems such as Colleague, Banner, PeopleSoft, etc.Basic software troubleshooting skills such as documenting, follow-up, etc.Basic knowledge of SQL programming, HTML/Javascript, or other languages compatible with common computer systemsGeneral college business procedures and practices.Software Appointment applications such as SARS, Starfish, etc.Basic knowledge of User Account Management.Skills and abilities to:Use operating systems, databases, and computer programs;Prepare documentation and user instructions;Assist in the development and analysis of conceptual and logical design of computer information systems;Communicate verbally and in writing, supporting complex system descriptions;Convey a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.MINIMUM QUALIFICATIONSAn associate's degree and three years' direct experience in computer information systems troubleshooting hardware, software, and database management systems, including an ERP system. An equivalent combination of college education, training, and experience may be considered.Student information systems experience highly desirable.Windows operating systems and relational database experience highly desirable.Valid California driver's licenseCONDITIONS OF EMPLOYMENTRegular, full-time, 12 months per year classified position on main campus. Starting salary $5,717/month (Step A). Salary range 37 on CSEA salary schedule: $5,717 to $6,950 monthly (5 Steps); Weekly Schedule: Monday - Friday 8 a.m. to 5 p.m. but must be able to work evenings and weekends, as needed. District provides health benefits, which currently consist of full medical, dental, and vision insurance for employee and a high percentage of coverage for eligible dependents. District-paid life, accident and income protection insurance is provided for the employee only. Must become a member of the Public Employees' Retirement System (PERS).APPLICATION PROCEDUREThe following documents MUST be uploaded as attachments to your on-line application:1) Resume2) Cover letter3) College/university transcriptsIt is the policy of the Hartnell Community College District that no person shall be discriminated against in any employment procedure on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, marital status, veteran status, or disability. The College actively seeks applications from candidates who have multi-cultural experience. Contact the Office of Human Resources and Equal Employment Opportunity if you need any special accommodations to complete the application process.To apply, visit https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=HARTCOMM&cws=38&rid=400
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Vacancy expired!