Vacancy expired!
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!Your RoleThe Unified Collaboration team is responsible for the design, engineering, administration, and support of M365 (Exchange, SharePoint, Teams, Yammer) and collaboration technologies (e.g. Mural, Monday.com, Zoom) . The Collaboration Engineer, Consultant will report to the Sr. Manager, Unified Collaboration . You will design, implement, and support collaboration technologies to enhance employees' productivity and collaboration in this role . Your WorkIn this role, you will:- Operate as subject matter expert in Collaboration meeting applications and technology with a focus on MS Teams and Zoom.
- SME in conferencing room hardware interoperability and integration with meeting platforms.
- Carry out operational, strategic activities, and change management of all impact and risk levels
- Develop and maintain technology roadmaps
- Engage in Incident Response, Audit, and Disaster Recovery practices
- Define, publish, and maintain Collaboration standards and operational documentation
- Lead proof-of-concept and prototyping efforts in both an infrastructure design and engineering capacity including collecting, analyzing, and documenting results
- Socialize and promote Unified Collaboration technology offerings
- Communicate with stakeholders regarding Collaboration technology planning, design, requirements, and development activities
- Perform periodic and emergency system maintenance, minimizing business impact to the greatest extent possible, as well as troubleshoot and resolve hardware, software, or other related issues
- Requires a bachelor's degree or equivalent experience
- Requires at least 5 years of prior relevant experience with M365
- Requires at least 3 years of MS Teams and/or Zoom administration, meetings, and webinars
- Requires at least 5 years of telephony and meeting infrastructure
- Strong communication and presentation skills to all levels of IT management and stakeholders
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals
Vacancy expired!