Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Military encouraged to apply.Job DescriptionPay Rates Starting between: $100k - $115k / yearThe Account Manager position is focused primarily on managing existing client relationships. This is a field position, primarily customer facing and works with the Branded Sales Team to ensure that customers are completely satisfied with SC Fuels.
Routinely consult and counsel with existing customers on business practices, operations, and brand standards
Negotiate and execute contract renewals with existing customers
Project Management to rebrand sites once supply agreements have been executed
Manage all aspects of dealer changes
Review and manage brand mystery shop programs to ensure all sites are high performing
Communicate marketing programs and promotions
Monitor and manage contract compliance
Maintain a high level of relevant general knowledge in order to connect with customers
Network with colleagues, suppliers, and vendors to learn and share best practices
Maintain relevant data on prospects and customers in CRM
Use problem solving skills to address issues and resolve in a timely manner
Work with Branded Wholesale Team to address potential problems and ensure a great experience for all customers
Assist in resolving consumer complaints when required
Provide feedback to company management on ways to enhance operations, and improve company brand and reputation
Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
All other duties as assigned and/or required
Qualifications
3-5 years of relevant industry sales, and/or customer service experience
Wholesale distribution or Franchising experience preferred
A college degree or equivalent experience and demonstrated success in account management
Ability to travel within assigned region using own transportation about 75% of time (travel expenses/mileage covered)
Good driving record
Ability to lift boxes/equipment weighing up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
Weekly pay
Medical, dental, vision, life
401K match
Company paid holidays/PTO