AVP, Senior Operations Performance Lead116994What can go right when you can grow your career?Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.Do you know someone who would be a great candidate for this opening? Zurich North America has two separate and distinct talent referral programs in the US. Please scroll to the bottom of this posting to learn more and access the links to submit your talent referral.We are currently seeking an AVP, Senior Operations Performance Lead to join the USNA Operations Group Captives Team. This role will report to the Strategic Operations Leader and may be based from any Zurich North American office location (with preference for Schaumburg)In this role you will direct the planning, execution, and measurement of Large Casualty strategic and transformational initiatives, while engaging directly with the senior leadership team, and will be accountable for shaping and driving transformational initiatives for the SBU as well as Business Unit wide initiatives. In addition, you will help the field management team navigate operational ambiguity, drive problem solving, and upskilling/transferring knowledge to increase overall field management bench strength. This is a critical role within the team, therefore the right candidate would ideally bring advanced knowledge in driving operational efficiencies, creative problem solving, analytical skills and creating management/leadership materials. Advanced underwriting and general consultative skills a distinct advantage.Our AVP, Senior Operations Performance Lead is responsible for:
Leading, designing, and/or facilitating cross-functional projects that promote organizational effectiveness, efficiency, and profitability
Creating timelines, agendas, goals and metrics/measurements.
Guide in the development, implementation, and institutionalization of best practices around execution and change management
Providing methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation
Taking a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources required
Ensuring specific metrics and measurements are incorporated into solutions reflecting the business strategy, tracking progress, capturing the impact of changes, and identifying further opportunities for improvement to ensure successful implementations
Working with underwriting management to drive continuous improvement in operational performance through creative problem solving
Basic Qualifications:
Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR
High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR
Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaAND
Experience in Organizational Effectiveness or Change Management
Experience in the application of existing and/or change management methodologies and tools
Project management experience
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.Talent ReferralsHave you spoken to your network about opportunities at Zurich? Do you know people who have the ideal profile for this exciting role? We really appreciate your efforts to recommend Zurich to your family and friends. This is a sign of trust and of your sincere belief that Zurich is an employer of choice. Zurich North America has two separate and distinct talent referral programs in the US. To be eligible to receive a referral bonus award, and to ensure your referral is considered, it is very important that you submit your referral under the appropriate talent referral program.Referral of Current Employees OnlyIf you have a referral that is a current Zurich employee that you believe would be a great fit for this role, please click here (https://forms.office.com/Pages/ResponsePage.aspx?id=unI2RwfNcUOirniLTGGEDikWGkdyfFNNkIWHI1EFud1UNVZDNktFUEdCR1dGRUY4S1RIN1ZENzhVSC4u) to submit your referred colleague's information. Your colleague will receive an invitation to apply for this position and you will receive a confirmation of receipt of your referral within 1-2 business days of the submission.Referrals of External Talent Only through Refer-a-Friend ProgramWe value the external networks of our Zurich colleagues and encourage you to share Zurich opportunities with individuals whom you believe have the potential to be a great future Zurich colleague. Please clickhere (https://zurichinsurancenam.sharepoint.com/sites/chzOurPeople/SitePages/How-to-Refer-a-Friend-to-a-Job-at-Zurich.aspx) to learn more about referring your friends and family to Zurich. If you have a referral that you think would be a great fit for Zurich, click the "Refer Friend to a Job" action on the job posting to submit your referral.Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $130,000.00 - $181,000.00.Please visit the HR Portal to review Zurich's US Talent Referral Award (https://sn.itsmservice.com/hrportal?id=kbarticleview&table=kbknowledge&sysid=a9f2a0cb878285506fff76a7cebb35b3) policy for more details on these programs.As you explore internal opportunities, don't forget to review the MakeYourMove@Zurich resource available on Channel Z under the MyGrowth tab.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetLocation(s): AM - Schaumburg, AM - Remote Work (US)Remote Working: YesSchedule: Full TimeEmployment Sponsorship Offered: NoHiring Manager Name: Chris BentsonRecruiter Name: Nicholas KallenbachJob Level: 7TDivision: USNA Head OfficeInternal Referral Bonus: $500.00External Referral Bonus: $5,000.00