Property Name: Haven Park
1775 W Highland Ave, San Bernardino, CA 92411, USA
Full-Time
Unit Count: 95
Driver's License RequiredThe Community Director (Exempt) is fully accountable for all day-to-day operations of a typically larger (or multiple smaller) asset(s)/property(ies) (totaling more than 300 units and managing a staff of more than 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client's expressed operational and financial goals. Will supervise all on-site staff.Pay: $80,000 / YearDuties and Responsibilities:1. Client Relations
a. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2. Communication
a. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
b. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3. Employee Management
a. Develop and manage the site team members; including participating in the hiring training and evaluation of employees.
b. Ensure all open positions are filled in a timely manner.
c. Ensure all employees maintain compliance with various department requirements
4. Leasing/Occupancy
a. Maintain occupancy levels as established by owner/budget expectations.
b. Oversee and exhibit professional leasing techniques.
c. Ensure completion of the monthly Market Surveys and analysis.
d. Develop and implement advertising and marketing strategies for the apartment community as needed.
e. Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
f. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
g. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
h. Develop and oversee the implementation of resident retention programs.
i. Ensure the safety, comfort and privacy of all property residents.
j. Ensure move-in orientation is completed consistently with new residents.
5. Revenue Management
a. Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
b. Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
c. Participating in the development of and managing to the approved operating budget.
d. Accurately processing vendor invoices and managing accounting month end
e. Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
6. Reporting and Document Management
a. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
b. Responsible for the daily integrity and confidentiality of resident files.
c. Ensure that documents and reporting systems are maintained, updated, and organized.
d. Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
e. Assist in budget preparation and delivery.
7. Risk Management items
a. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
b. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
c. React calmly and professionally in emergency, emotional and/or stressful situations
d. Maintain current permit, licensing, and inspection requirements.
e. Maintain compliance with OSHA requirements
8. Facility Maintenance
a. Assist residents with reporting of maintenance needs.
b. Document facility and maintenance needs and ensure timely completion.
c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
d. Follow up on maintenance requests to promote resident communication and satisfaction.
9. Other
a. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
b. Comply with all Fair Housing Laws.
c. Promote a professional image by adhering to FPI Management's Dress Code Policy.
d. Conduct displayed must be of a professional manner when communicating with employees, residents.
e. prospective residents, clients, vendors, and guests while representing FPI Management.