Vacancy expired!
Title : Tech Writer Location : San Bruno CA Client Name : APEXEnd Customer : Walmart.ComJob Description : Industry: Retail/Ecommerce Responsibilities
- Work with designers and product managers to build consistent brand, voice, and tone style guides for interactive voice assistants (IVA) to support the clients NLP stack.- Design, author, and build new IVA conversations and experiences in the clients NLP tools.- Write technical materials, such as API documentations, manuals, or operating and maintenance instructions for products/tools- Write, publish and maintain high-quality help content and messaging- Manage the production and publishing of documentation.- Collaborate with engineers, product managers, developer relations to work on given projects- Identify user needs, use cases and metrics to focus priorities.- Write, edit and properly position white papers, presentations, think pieces and other content for a variety of internal and external audiences.QualificationsMinimum qualifications:- BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience.- 3-5 years of experience writing software documentation in a web production environment.- Writing and editing experience. Must be able to provide writing samples- Ability to take initiative and require minimal supervision Preferred qualifications:- Experience working closely with engineering and product management teams as part of the software development process.- Experience in working with interactive voice assistants, chatbots, and IVR technology- Experience in writing API documentation and help guides- Track record of problem solving and innovation.Vacancy expired!