As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities:Provide customer service to both internal and external customers via telephone and webchatMaintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalatedEnsure that all the client and operational requirements are met in a professional and efficient mannerEnsure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every timeProvide daily and weekly reports as required and to ensure that all service levels and objectives are achievedProvide a positive and innovative input into the team, through provision of solutions to problems and embracing changeEnsure that safety issues are reported in line with Company procedures
Salary and Benefits
We offer a competitive salary along with a full benefits package.