Senior Channel Sales Manager

About the role: Senior Channel Sales Manager – North America is responsible for accelerating commercial success within the Freshworks Partner Program. The role is focused on activating and accelerating high velocity VAR partners. The successful candidate will build and execute partner growth strategies, articulate compelling value propositions and program benefits, and establish strong executive-level relationships across partner organizations. This role requires the ability to influence stakeholders, develop scalable collaboration frameworks, and align cross-functional teams to achieve ambitious revenue objectives across both new customer acquisition and customer expansion opportunities. This role covers large, strategic partnerships and entails landing a collaboration framework that is most effective to drive revenue growth and performance. Responsibilities: The role requires a sales and relationship-driven approach to reach Freshworks’ revenue goals, maximizing territory performance, aggressively driving demand generation and enablement activities, including partner competency building, and applying sales process discipline and cross-functional resources to increase velocity and opportunity close rate.  Own and execute partner business plans designed to drive revenue growth across new business acquisition and expansion opportunities.Achieve and exceed quarterly and annual partner-sourced and partner-influenced revenue targets.Develop strategic growth initiatives that increase partner productivity, pipeline generation, and closed revenue.Proactively manage a portfolio of partners focused on high velocity customer transformation and optimization, utilizing Freshworks solutions and AI adoption. Drive business outcomes tied to joint objectives, with consistent tracking and hands-on management.Establish productive, professional relationships with key personnel in partner accounts.Develop mutual performance objectives, goals, and critical milestones. Leverage distribution and existing relationships to access key partner contacts and socialize the Freshworks’ value prop, opportunity, and partner program, while engaging in account mapping, pipeline generation, and joint customer engagement to support closed revenue.Provide sales execution and partner development, enablement, and readiness.Guided activities include activation of campaigns, demand gen, sell, service, and retain motions.Deliver on partner practice building activities, including business planning, deal registration and tracking, QoQ revenue growth, attainment to targets, monetization, and overall business execution.