Lead Support Specialist
College IT Department
Summary of Job Details
Under the general supervision of the User Support Services Manager, the Lead Support Specialist provides technical support for staff, faculty and associated equipment within the College of Letters & Science departments, research labs, and facilities. Recommends, installs, and networks computing equipment in keeping with CIT, UCSB and UCOP policies. Researches, troubleshoots, and resolves hardware, software, security, and networking issues on Windows and Macintosh computers and other equipment such as printers, phones, tablets, and NAS devices for users in offices, research & instructional labs, and multi-use facilities.
Required Qualifications
1-3 years: Experience coordinating activities within a team setting.
4-6 years: Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
4-6 years: Experience developing and administering formal technical training to users at a variety of levels.
4-6 years: Experience providing technical leadership in windows system administration and support, information system implementation and support, systems analysis, network management, patch management, and troubleshooting.
Special Conditions of Employment
Satisfactory completion of a criminal history background check.
UCSB is a Tobacco-Free environment.
Days/Hours: Mon – Fri, 8 am – 5 pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 11/6/25
Apply online at https://jobs.ucsb.edu
Job #81971