This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role includes on-call rotation responsibilities. Team:Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external). 
The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.What you get to do in this role:Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on HyperscalerOwn complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scaleDevelop observability and automation to prevent recurrence of critical issuesInfluence infrastructure decisions that shape our multi-tenant cloud platformMentor and collaborate with engineers across operations, support, and development